Call recording (Desktop)

There are 4 different call recording permissions which can be configured depending on your organisation, these are:

All calls recorded by default with no option to Pause/Stop

All calls recorded by default with available option to Pause/Resume

All recording off as default. Once started user has the option to pause/resume (but not stop)

All recording are off as default with the option to start/pause/resume at any point

Step 1:

Once call recording has been enabled, users should be presented with the “Recording” status in the top right once a call has either been initiated or answered.

Step 2:

As an End user with Call Recording Always on enabled, there are no other options available. To end the recording simply end the call.

Step 1:

Once call recording has been enabled, users should be presented with the “Recording” status in the top right once a call has either been initiated or answered.

Step 2:

To pause the recording, select the 3 dots (options) and select the “Pause Recording” function.

Step 3:

Clicking “Resume Recording” from the 3 dot (options) will re-start the recording and will revert the status from “Paused” back to “Recording”.

Step 4:

To end the recording simply end the call.

Step 1:

Once call recording has been enabled, users should be presented with the “Start Recording” button available in the top right once a call has either been initiated or answered.

Step 2:

Select the “Start Recording” button to begin the recording. Clicking this will change the state to “Recording”.

Step 3:

To pause the recording, select the 3 dots (options) and select the “Pause Recording” function.

Step 4:

Clicking “Resume Recording” from the 3 dot (options) will re-start the recording and will revert the status from “Paused” back to “Recording”.

Step 5:

To end the recording simply end the call.

Step 1:

Once call recording has been enabled, users should be presented with the “Start Recording” button available in the top right once a call has either been initiated or answered.

Step 2:

Select the “Start Recording” button to begin the recording. Clicking this will change the state to “Recording”.

Step 3:

To pause the recording, select the 3 dots (options) and select the “Pause Recording” function.

Step 4:

Clicking “Resume Recording” from the 3 dot (options) will re-start the recording and will revert the status from “Paused” back to “Recording”.

Step 5:

Clicking “Stop Recording” at any time will stop the recording and then change the status back to “Start Recording” as shown below.